We are continually looking at ways in which our services to patients can be improved and to enable us to deal with all aspects of patient care in a more efficient manner.
After considering patient feedback, we have changed our telephone access as of the 3rd January 2017.
From this date, we have more staff answering our telephones between the hours of 8.30am – 1.00pm and then again from 2.00pm – 6.00 pm. Between 1.00pm – 2.00pm we will only be able to deal with URGENT matters by telephone, which will allow us to have more staff available on the telephone for the remainder of the day.
Our Reception desk will remain open between 8.30am and 6.00pm as usual.
This will be trialled on a 3 month basis and reviewed again in the spring.
(Site updated 17/02/2017)