The Surgery will close for the Jubilee Bank Holiday on Friday 1st June at 6.00pm, re-opening on Wednesday 6th June at 08.30hrs. During this period, cover will be provided by South East Health on 03000 24 24 24 or the Walk In Centre at Eastbourne Railway Station will be open every day from 0800hrs- 2000hrs. Their telephone number is 01323 726650.

Enjoy the Bank Holiday

CURRENT OPENING HOURS OF THE PRACTICE

When compiling the questions for the Survey, the PPG took note of the current opening hours of the Practice, which are;

Monday -Friday     08.30am- 6.00pm 

In addition to the above core hours, we offer the following extended hours

Monday & Wednesday: 6.00pm- 7.45pm

The Surgery does not close for lunch.

Telephone access is available from 08.30 am to 6.00pm Monday to Friday.

COMPOSITION OF THE PATIENT PARTICIPATION GROUP

Ideally we would wish to see the PPG as truly representative of all the patients registered at Park Practice, and so we have actively sought to encourage patients of all age groups, ethnicity, special interests to join the group. To achieve this aim we sought to recruit by:

·      Posters placed predominantly in the Surgery

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·      Publicity in Practice Newsletter ( Which is mailed out to patients for whom we hold an e mail address)

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·      Articles on Website

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·      Personal Invitation by Clinicians during face to face consultations

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·      Personal Approach by existing members of the PPG, especially during the time the Survey was being undertaken in the Waiting Area

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·      Flyers handed out at Flu Clinics

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·      Note on Repeat Script

Despite our best endeavours, we have to say that the group has a middle age / elder age bias, but we will continue to explore ways in which we can encourage wider participation to ensure that it is truly representative.

FUTURE PROJECT

The PPG will continue to formulate plans to help the Practice develop its service to patients, and monitor the action taken in response to the original survey.

In particular, the PPG is going to tackle the question of manning an Information Desk in Reception at peak times, both to take pressure off the Reception Staff, and also provide an alternative 'vehicle' for patients to ask questions which they would not feel able to direct to the Receptionists.