Park Practice welcomes your comments and suggestions on ways we can improve our service. If we have done a good job, please do tell us.  Suggestions about how we can improve our services are welcome. Patients can complete an anonymous Friends and Family questionnaire or place a written suggestion in the box at reception.

We hope that it is not necessary for patients to make a complaint about the service we provide at Park Practice, but if you are unhappy, we would like to resolve any issues as quickly as possible.

If you wish to make a complaint, please:

• write to the Practice Manager at the practice address;
• email admin.parkpractice@nhs.net; or
• follow the complaints process available here: 

Complaints Procedure

Our full Complaints Procedure is also available from reception. If you are unable to make your complaint in writing, please contact the practice and we will help you access the complaints process.

Free independent NHS complaints advocacy is available from The Advocacy People:

Telephone: 0330 440 9000
Email: info@theadvocacypeople.org.uk

If you remain dissatisfied after the NHS complaints process has been completed, you may refer the matter to the Parliamentary and Health Service Ombudsman:

Telephone: 0345 015 4033
Website: www.ombudsman.org.uk

Hospital Patient Advice and Liaison Service

For concerns about care provided by East Sussex Healthcare NHS Trust, including Eastbourne District General Hospital, contact:

Telephone: 0300 131 4784
Email: esh-tr.patientexperience@nhs.net