Park Practice welcome your comments and suggestions on ways we can improve our service, if we have done a good job, please do tell us.

We hope that it is not necessary for patients to make a complaint about the service we provide at Park Practice, but if you are unhappy, we would like to resolve any issues as quickly as possible.

Please either speak to your GP or ask to speak to one of our managers and we will try our best to resolve matters for you. If you are still not happy, please put full details of your complaint in writing addressed to the Practice Manager and we will investigate the issues and respond to you as quickly as possible.

Complaints Procedure

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

How can PALS help?

PALS provides help in many ways. For example, it can:

• help you with health-related questions
• help resolve concerns or problems when you're using the NHS
• tell you how to get more involved in your own healthcare

PALS can give you information about:

• the NHS
• the NHS complaints procedure, including how to get independent help if you want to make a complaint
• support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

Patient advice and liaison services (PALS): Eastbourne District General Hospital

Contact Telephone Number: 01323 435886

PALS website