Please note that all calls are recorded for training and monitoring purposes.

Option 1 -  Appointments

8am - 6pm*, Monday to Friday

Option 2 -  Results

2.15pm - 5.30pm, Monday to Friday

Option 3 -  Prescription Line

Between 10am - 12pm  and again between 3pm - 5pm, Monday to Friday

*Please note: The phones will be switched over at 6.00pm each evening to the out of hours service.

Monday 8am - 6.30pm

Tuesday 8am - 6.30pm

Wednesday 8am - 8pm

Thursday 8am - 6.30pm

Friday 8am - 6.30pm

Saturday CLOSED

Sunday CLOSED

Due to antisocial behaviour and criminal damage in and around Park Practice, for patient and staff safety we will only be opening the side gate to Park Practice between 8am and 6.30pm. Outside of these times, entry to Park Practice will be via the main gates into the car park only. The main gates into the car park will also be locked outside of surgery hours. We apologise for any inconvenience this may cause. 

 Please tell us if you have a disability, communication need or other requirement that affects how you access our services. We will record your needs and make reasonable adjustments where possible.

The practice has:

• step-free access to the ground floor;
• designated accessible parking spaces;
• an accessible reception hatch;
• a wheelchair available for use within the surgery; and
• a portable hearing loop.

We can provide information in large print and arrange interpreting or translation support, including support for people with hearing or visual impairments. Please give us as much notice as possible when requesting an interpreter or another communication adjustment.

If telephone or online access is difficult for you, please tell our Patient Services team so that we can discuss a suitable alternative.

Patients may ask a carer, advocate, friend or relative to support them when contacting or attending the practice, subject to appropriate consent and confidentiality arrangements.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room or please ask at reception for our portable hearing loop.

If you need a doctor urgently for a condition that cannot wait until surgery re-opens, please telephone NHS 111.

Please do not go to the Accident and Emergency at hospital unless it is a genuine accident or emergency. If you are in doubt, NHS 111 can give advice on many things which may save a call to the doctor or an unnecessary trip to the hospital. 

Out of hours assistance is provided by IC24 Ltd during the following times:  

• Monday to Friday, 18:00 – 18:30 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.