If we reach our safe working capacity for the day, the medical request form will be temporarily closed. This helps ensure that we can provide safe care and that urgent problems are prioritised appropriately.

If this happens, you will be advised on screen to use NHS 111 for same-day advice. NHS 111 is available online or by phone and can direct you to the most appropriate service.

Only patients receiving palliative care, or those contacting us about a child aged 5 or under, should telephone the practice once the form has closed. If you fall into one of these groups and feel the problem cannot wait, please speak to a member of our reception team.

If your condition is urgent or serious, please call 999 or attend A&E.

You may wish to look again online or call back later to see if the form is available again. As the day progresses, more appointments may become available; this situation could arise where not all requests received require an appointment, which frees up capacity.

It will be possible to submit admin requests outside of regular working hours. However, these are unlikely to be responded to outside of working hours. If a patient uses the admin requestfunction for something which should actually be a medical request, the patient will be asked to resubmit their information using the medical form in order that the request can be triaged in the correct manner.